Terms of Service
Welcome and thank you for visiting Madealilsweet!
We provide mainly personalised embroidery services, made-to-order to your preferred patterns and designs. Each custom order will be a guided process, completed with discussions and updated to allow us to carefully gather all relevant design information to ensure that the best final product is curated for you. There will be ready made items in our shop from time to time, happy shopping!
Please read these Terms and Policies in full before confirming your order. If you have any enquiries, send through a message and we will be more than happy to help! Upon order confirmation, it is deemed that you have fully read and agreed to the Terms and Policies of madealilsweet set out herein, which shall thereof be applicable to the transaction with you as our valued customer.
CUSTOM ORDERS
All design requests will be fully considered, however we reserve the final discretion for the designs and colours to create the final product that best fits your requested design with madealilsweet's artisanal abilities. Product creation time will vary with different orders and will be advised during discussions, usually 2-4 weeks upon order confirmation. Once the embroidery process is completed, you will receive a photo update with minor amendments allowed. Further and/or major amendments, including change of mind as to initial requested design, may incur additional charges which will be advised accordingly.
ALL ORDERS
All goods are handmade and hand embroidered with love and care. Please allow room for some disrepancies between the drafts provided and the final product. Regardless, we aim to provide the best we can for you. Colours on screen may differ slightly in real life and measurements provided are approximate ± values. Prices and information in our shop (including terms and policies) are subject to change upon review and at the sole discretion of madealilsweet.
All orders will be processed in Malaysian Ringgit (MYR). For international transactions, please note that there may be credit card transaction fees incurred. We apologise for the inconvenience as we are unable to advise on the credit card transaction fees.
DELIVERY & SHIPPING
Shipping fees will be calculated at checkout. In our efforts to support local, all couriered items will be sent using Malaysian Post or J&T Express, with tracking number provided.
Shipping charges and estimated delivery times (off-peak season):
- Sibu area: Complimentary delivery
- Sarawak: RM8 (up to 5 working days)
- Malaysia: RM12 (up to 7 working days)
- Singapore: RM65 (up to 10 working days)
- Rest of the world: contact us for a quotation
Please ensure that the delivery address provided is accurate, madealilsweet shall not be held liable in the event that any misinformation leads to delays in the arrival of the products. We will ensure that every product purchased will reach you safe and sound to the best of our abilities.
Any duties and customs incurred for the delivery of orders will be the responsibility of the customer. Please check with your local customs before confirming your order.
PRODUCT CARE
All products will be steam ironed as part of our sanitisation process before they are packaged securely and sent for delivery. All embroderies are fragile, delicate and to be handled with care, we do not advise rough usage and handling of products. Keep hoop embroideries dry at all times and away from humid places.